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Booking Conditions Pyrenees Multisport is a French Registered company SIRET: 48128523700014 Deposit & booking confirmation As soon as you have made a booking we will issue a confirmation letter and an invoice for your deposit of €150 per person. Receipt of the deposit will act as confirmation of your booking. Payment can be made by cheque, payable to “Ian Wright" or via Electronic Transfer [details on Invoice] or via PayPal which we will send a "request for funds" email to you at the time of booking - paying via PayPal will incur an additional 4% charge on the deposit and final payment. Paying the final balance The balance of your invoice is due to be paid 8 weeks prior to the start of your holiday. Where a booking is made within 8 weeks of departure, the total holiday cost becomes due immediately. Cancellation of your booking by you If you wish to cancel your holiday we require written notification via recorded delivery to;- Pyrenees Multisport Luscan 31510 FRANCE
Our cancellation charges are as
follows: More
than 49 days before departure: deposit only. Cancellation by us Every effort will be made to operate all holidays as advertised but the Company reserves the right, at its discretion, to modify or cancel any holiday at any time up to eight weeks before departure. In the case of any material modification or of cancellation, the Company will, if possible, offer alternative arrangements or, if these are not acceptable, a full refund of the monies paid. This does not include refunds for flights or other expenses separate from the holiday package. Minimum Participants per package Pyrenees Multisport reserves the right to cancel a camp or holiday at any time. In this event, a full refund will be issued. If a camp or holiday must be canceled due to low bookings (less than 5), we will make every effort to do so at least 8 weeks prior to your departure date. A camp or holiday will not be canceled due to low bookings within 30 days of your departure (in the instance of other client’s cancellations). Alterations to itinerary Occasions arise when we cannot follow our advertised itineraries and/or cannot maintain our advertised schedules. Our itineraries and schedules are put forward as a statement of intention only, not as representatives or undertakings that they will be carried out. If any additional expenses are incurred through delay, accident or disruption of planned itineraries beyond our control, e.g. war, riots, strikes, Acts of God, etc, such expenses will be borne by the client. Holiday price and surcharges We guarantee that the price of your holiday will not be subject to alteration or surcharges once a booking has been confirmed. All prices are fixed in Euros € but the equivalent amount in Sterling £ or US Dollars $ will be indicated on the invoice. Holiday Insurance We strongly advise all customers to protect themselves by taking out a fully comprehensive travel insurance. Under the terms of this booking you are required to have suitable travel insurance giving cover that must include the costs of medical treatment and repatriation in the event of a serious accident or illness, and replacement value of rental bikes in the event of it being stolen or damaged while in your care which is the rental period. EHIC Card - European Health Insurance Card Your local Post Office will supply you with a form which should be completed and handed back to receive this new credit card size insurance card. Or apply directly online - http://www.ehic-card.com/ . All European guests should bring this card with them to France. Remember, the cost of medical treatment in France is at the time of treatment but with the card it will be invoiced later to your home so you can claim it directly with your holiday insurance company. Passports and Visas As a visitor to France you are required to hold a current passport. Should you be travelling from outside the EU countries, you should check whether you may also require a visa. Complaints Should you have a complaint while on holiday, you should notify the guide or owner of Pyrenees Multisport at the time, to enable it to be put right immediately. If the matter is not resolved, the complaint should be made in writing within 28 days and addressed to our office.
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